Privacy Notice
This privacy notice explains how Ede Bros Removals uses the personal information we collect from you, either through using our website, or in any other way, electronically, verbally or in writing.
Topics:
- Data controller
- Basis for collecting your data (Lawful processing)
- Recipients of data and data transfers
- Sensitive Information
- Retention policy
- Data Storage and Security
- Your Rights as a data subject
- Automated decision making
- 3rd Party Websites
- Contact Details
Data controller
Ede Bros Removals is the data controller, as we make decisions about what data we collect and how it is used and with whom it is shared with. We can be contacted at sales@edebros.co.uk or on telephone number 01306 711293
On what basis do we collect and process your data?
Data Protection law defines the basis by which we can lawfully collect and process personal data.
To enter into or in pursuance of a contract:
We will collect personal data when we communicate with you in relation to providing a quotation for our services and when you sign off acceptance of our contract for services. We will continue to process that data for the duration of our contract and subsequently after the services have been delivered.
Where we have a legal obligation:
We will collect personal data when we are required to through a legal obligation, such as requirements from Government Agencies.
Where processing your data is in your vital interests:
We will process your data if we feel it is required to protect your vital interests, or the vital interests of another person. This might occur in serious life or death situations where immediate disclosure of personal data is required. We have documented our justification for processing your data on this basis.
We have determined the following purpose and legal basis for our data processing:
Customers
| Purpose | Data Type | Data Collected | Legal Basis |
| Provide quotations for and delivery of Removals Services | Contact Details | Name | Contract |
| Provide quotations for and delivery of Removals Services | Contact Details | Address | Contract |
| Provide quotations for and delivery of Removals Services | Contact Details | Telephone number(s) | Contract |
| Provide quotations for and delivery of Removals Services | Contact Details | Email address | Contract |
We collect data in relation to your communications and interaction with us. This can include emails, text messaging, postal service delivery, social media posting or any other form of communication. In addition to the lawful purpose described previously for the above categories, we have a legitimate interest purpose to collect and retain this data to enable and improve our communication and for record keeping purposes.
The data we collect as data controllers from our data subjects is obtained directly from the data subject themselves, please see our Cookie Policy for information on the data collected by our website.
Data recipients and data transfers
We do not sell any of your personal data to any third party. If required, we share personal data with service providers such as our accountants and insurance companies.
Where required we will disclose your personal data with law enforcement and fraud prevention agencies. This is so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject. Additionally, in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Personal data in electronic form is held in EU or UK accredited data centres, if data is required to be transferred outside of the EEA, we ensure that the transfer is covered by an EU adequacy decision or through mechanism such as standard contractual clauses as approved by the EU.
Sensitive information
Ede Bros Removals does not process sensitive data as defined by Article 9 of the GDPR.
Retention policy
The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. Personally Identifiable Data placed on our system will be deleted in accordance with any legal obligations and / or within the terms of our retention policy to ensure personal data is held only for as long as is required for the purpose we collected it.
Generally, personal data required for financial transaction and audit purposes, including reporting to the HMRC will be retained for 6 years plus the current year it is collected.
Personal data collected for the purposes of engaging with suppliers will be maintained for the duration of the commercial relationship and for a further 7 years thereafter.
Data Storage and Security
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access. We store both physical and electronic records. We have put in place technical and organisational measures to ensure our physical security as well as technical measures for data backup, authorisation and authentication onto systems. We use secure firewalls and other measures to restrict electronic access, including anti-virus and anti-malware measures. If the data must be transferred to a third party, we require them to have in place similar measures to protect your personal data. We have a process in place to mitigate the impact of any data breach that should occur.
Only persons who need the information to fulfil their duties are granted access to personal data. We may require you to cooperate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by contacting us directly.
Your rights as a data subject
The regulations provide a number of rights to you as the Data Subject. Ede Bros is committed to upholding those rights and those applicable to the personal information we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office. A full and detailed explanation of all rights can be found at https://ico.org.uk/for-the-public/
- The Right to be Informed – you should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information
- Right of Access – you have the right to know what personal information is held, by whom and why.
- The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified.
- Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations.
- Right to Restrict Processing – If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified.
- Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way.
- Right to Object – You have the right to object to profiling and direct marketing
- You also have rights in relation to automated decision making.
You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioners Office.
Automated decision making
We do not use automated decision making to process personal data.
Third party websites
Our website may contain links to other websites. This privacy policy only applies to Ede Bros Removals, so if you follow a link to another website, you should read that organisations own privacy policy.
Changes to our privacy policy
We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in March 2020.
How to contact us
You can write to us at this address:
Ede Bros Removals
Rusper Road
Capel
Dorking
RH5 5HE
You can telephone us on this number:
01306 711293.
You can email us by using this link: